3 Easy Ways to Assess Your Online Reputation

April 29, 2016
It is imperative for small business owners to either enhance or fix their online reputation.

In previous blogs, we have focused on effective reputation management and how small businesses can prevent getting a bad reputation. This third installment on reputation management illustrates three ways small businesses can assess their online reputation to determine whether it is good or bad, keeping in mind that the absence of any web presence can be just as bad as a negative reputation. If your business has few or no search results, it can look like you’re hiding something, or that there is nothing positive to say about your business. Even worse, if your business gets a negative review, it will be right at the top when searched for, and your business could become synonymous with that single bad review.

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3 WAYS QUALITY CUSTOMER SERVICE CAN KEEP CLIENTS COMING BACK

April 22, 2016
The fact of the matter is, offering satisfactory customer service is not hard, and quality customer service equals subsequent success.

It is often said that small gestures make a big difference, and the same is true regarding customer service. Some small business owners, unfortunately, view customer service as a chore, and alienate the same people who have allowed them to stay in business with their patronage. It is always worth keeping your clientele happy with quality customer service, which is just as important as your product and price.

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