The NALA Helping Businesses Control Customer Reviews and Scheduling

January 13, 2017
Keep in mind that 93 percent of people almost always check a business’ online reviews, and 72 percent trust online reviews as much as recommendations from friends and family.

The NALA has launched an innovative review product that allows businesses to control the narrative of customer reviews and schedule appointments. The purpose of the product is to solicit good reviews and filter or recover unhappy customers, and it coordinates review solicitation with a modern online appointment-setting platform.

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The Top 3 Essential Questions to Answer Before Opening a 2nd Location

December 23, 2016
It is crucial to have adequate funding in place before branching out, such as loans, outside investors and/or your own capital.

The new year is a time to take chances and big steps forward to fulfill your aspirations. It is also a time when most of us make resolutions, some of which we actually keep. For small business owners that have had a prosperous previous year, many resolve to expand their business in the new year with a new, second location. However, before taking a leap of faith, it is imperative that you ask yourself the following three questions prior to opening a second location to determine if expansion is feasible:

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