Do You Measure Customer Satisfaction?

Published: jeffnala, date: August 27, 2015

dreamstime_m_21667053.jpgBusiness owners you can provide all the training and guidance to employees but if you do not monitor your customer service you will see the same mistakes crop up over and over again. Monitoring methods ensure consistency in customer service and offer feedback on problem areas that need to be addressed. I have highlighted three customer service metrics:

Customer Loyalty Program Models

Published: jeffnala, date: August 25, 2015

PetsCollage.jpgAccording to Jupiter Research, roughly 75 percent of consumers have a minimum of one loyalty card. Once enforced, these programs can help both customers and businesses equally. Experts estimate that it takes between two and ten times more to obtain a new client than to retain an existing one. 

Handle Angry Customers in 6 Easy Steps

Published: jeffnala, date: August 20, 2015

8.20_Steps.jpgDissatisfied customers are part of doing business. How you respond to the angry or irate customer will ultimately determine whether he or she tells friends, family, and acquaintances how awful your business is or instead rave about your excellent customer service. Overall your goal is to appease the customer and find a solution to their problem. Listed below are six steps you can take to diffuse an unpleasant situation:

Do Not Churn Butter with Your Customers

Published: jeffnala, date: August 18, 2015

8.18_ChurnButter.jpgCustomer service is akin to churning butter. Churning butter by hand takes about an hour when using a mason jar. As you spend time nurturing and gain new clients others will be leaving. Customers who leave your business is a churn rate. A high churn rate can drain your finances, ruin your credit, keep you from supporting your family, and crush your dream. The following 7 statistics represent the ramifications of a high churn rate:

How to Offer Great Customer Service with Social Media

Published: jeffnala, date: August 13, 2015

iStock_000017973335Large.jpgSocial media is great tool for small business owners looking to provide real time customer service. You can provide answers to problems, explain additional features, and market the business across multiple channels.