Excell Home Care, Inc. Works to Improve the Field of In-Home Health Care in California

After spending 20 years in the healthcare industry, Dr. Jennifer Ty of Excell Home Care Inc. is familiar with the problems that plague in-home service providers -- and what can be done to address them. “Not all in-home health care companies are created equally,” said Dr. Ty, CEO and founder of Excell Home Care, Inc.

Dr. Ty is working to address two major issues she sees with home health providers: 

No. 1: Insufficient training. California law requires a certified home health aide to complete a 120-hour training program to begin receiving certification. Title 22, Chapter 6, Article 3, Section 74707 of the California Code of Regulations Effective January 1, 1998, requires “registered nurses and licensed vocational nurses providing services in a patient's temporary or permanent place of residence through a home health agency shall have one-year prior professional nursing experience.” Even with this regulation and program, registered nurses, licensed vocational nurses and aides can still lack the skills and experience required to give outstanding care. 

“That’s why Excell Home Care requires our home care providers to go through an additional home health training,” noted Dr. Ty. “We also offer a mentoring program, which pairs the top at-home nurses with new employees.” 

No. 2: Low morale. According to Home Care Pulse’s 2018 Home Care Benchmarking Study, turnover rates for caregivers are at an all-time high of 82 percent. “While job dissatisfaction can stem from a variety of sources, the main reason is low employee morale,” added Dr. Ty. 

To improve morale, Dr. Ty has taken several measures to let her employees know that they are valued. Employees can nominate each other for the “You Made my Day” award, in which one person is picked daily. She also created a support group on Facebook called “Home Health Warriors.” Dr. Ty is committed to creating an engaging workplace culture on the very first day of a new employee. Its mission is to provide support to home health providers and home health nurses by giving the latest information available, provide resources that will serve as a tool in providing the highest standard of care, and offer support to licensed nurses (RN’s and LVN’s) and ancillary professionals (PT, OT, ST, CHHA and MSW) who will transition to home health. 

Since forming in 2002, Excell Home Care has provided hundreds of clients with top-notch care in Los Angeles and Orange Counties. Dr. Ty recently spoke at the Home Care conference on the Patient-Driven Groupings Model (PDGM), which represents the most significant change to the Medicare Home Health program in the 21st Century.

About Excell Home Care, Inc.

Excell Home Care provides personalized in-home care. It offers a range of general therapeutic services and specialty programs to help people maintain their health and independence in the comfort of their own homes. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, home health aides, medical social services, wound care, behavioral health, disease specific, telehealth and more. For more information, please call (562) 988-3370, or visit https://www.excellhomecare.com/. Excell Home Care is located at 14023 Paramount Blvd., Paramount, CA 90723.

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